Our Privacy Policy

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Privacy Policy

LUXEVILLA Residential, LLC

Effective Date: 12/01/2025

LUXEVILLA Residential, LLC (“LUXEVILLA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, digital platforms, forms, text messages, email communications, and client interactions.

1. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, phone number, email address, property address.
• Project Information: Photos, videos, measurements, design preferences, plans, specifications, and other information voluntarily provided in connection with an estimate or project.
• Website & Technical Data: IP address, browser type, device information, and website usage data collected through cookies or analytics tools.
• Communications: Text messages, emails, call logs, voicemails, and chat records exchanged with our team.
• Transactional & Business Records: Estimates, proposals, contracts, invoices, payments, project updates, warranties, and billing history.

2. How We Use Your Information

We use collected information to:

• Provide estimates, manage projects, and deliver construction and remodeling services
• Communicate by phone, text message, or email regarding scheduling, updates, and project-related matters
• Improve our website, services, marketing efforts, and customer experience
• Maintain legal, financial, insurance, and regulatory compliance records, including Arizona ROC requirements
• Protect our business, clients, and vendors from fraud, misuse, or unauthorized activity

3. Sharing of Information

We may share limited information with:

• Authorized employees, subcontractors, and consultants involved in delivering your project
• Third-party service providers such as estimating software, CRM systems, accounting platforms, analytics tools, and messaging services that support our operations
• Legal, regulatory, or governmental authorities when required by law or necessary to protect our rights

We do not sell, rent, or trade personal information to third parties for their own marketing purposes.

4. Data Security & Retention

• Security Measures: We use commercially reasonable safeguards to protect personal data, including access controls, secure platforms, and encrypted systems where available. No system is completely secure, and we cannot guarantee absolute protection.
• Retention: We retain project files, communications, and related records as required for business operations, warranty obligations, legal compliance, dispute resolution, and regulatory requirements.

5. Your Rights & Choices

You may request:

• Access to your personal information
• Correction of inaccurate or incomplete data
• Deletion of information where legally permissible
• Opt-out of marketing communications

Requests may be submitted to:

privacy@luxevilla.us

6. SMS / Text Messaging Terms & Conditions

By providing your mobile number to LUXEVILLA Residential, you consent to receive text messages related to our services.

Consent & Message Types

You may receive messages related to:

• Appointment confirmations and reminders
• Project updates and scheduling notices
• Estimates, proposals, and customer service communications
• Marketing messages, only where permitted and with prior express consent

Message frequency may vary.

Opt-Out & Support

• Reply STOP to opt out of marketing or non-essential messages
• Reply HELP for assistance

Opting out of marketing messages does not prevent us from sending transactional or project-required communications as permitted by law.

Carrier Disclaimer

Message and data rates may apply.

Wireless carriers are not responsible for delayed or undelivered messages.

SMS Data Handling

Messages may be stored in our CRM or messaging platforms for operational and compliance purposes. We do not sell or transfer phone numbers to third parties for their own marketing use.

7. Client Content & Media Release Policy

Client-Provided Content

Clients may provide photos, videos, drawings, measurements, floor plans, design inspiration, or other materials (“Client Content”). By submitting Client Content, you represent that:

• You own or have permission to use the materials
• You grant LUXEVILLA Residential a limited license to use the content for estimating, design, project management, documentation, and internal training
• You permit us to store the content in our secure systems

We do not publish or distribute Client Content without express permission.

Company-Produced Media

During and after a project, LUXEVILLA Residential may capture photos or videos for quality control, documentation, and internal use. Marketing or public use of such media will only occur with prior client approval.

A separate Photo & Media Release Form may be provided at project completion.

8. Email Communications Policy

Email is an official method of business communication for LUXEVILLA Residential.

Email Use & Consent

By providing your email address, you consent to receive emails related to:

• Estimates, proposals, and contracts
• Appointment confirmations and reminders
• Project updates, invoices, and documentation
• Customer service and administrative communications
• Marketing or promotional messages, where permitted

Marketing emails are sent in compliance with applicable laws and include opt-out mechanisms.

Confidentiality & Intended Recipient

Emails from LUXEVILLA Residential may contain confidential, proprietary, or legally protected information and are intended solely for the named recipient. If received in error, you must delete the message and notify the sender immediately. Unauthorized use, disclosure, or distribution is prohibited.

Security & Transmission Risk

Email is not guaranteed to be secure. While we take reasonable precautions, recipients are responsible for verifying attachments and links before opening. LUXEVILLA Residential is not responsible for unauthorized alterations, interception, or misuse after transmission.

Retention & Monitoring

Emails and attachments may be stored in our systems, CRM, or project platforms for operational, legal, quality, and compliance purposes. We reserve the right to monitor and retain communications as permitted by law.

Opt-Out

You may unsubscribe from marketing emails at any time using the link provided or by contacting us directly. Transactional and project-related emails will continue as required.

9. Marketing Outreach & Lead Generation Consent

By submitting a form, responding to an advertisement, calling our office, or engaging with our website, you acknowledge that:

•  You may be contacted by phone, email, or text regarding your inquiry, project, or transactional follow-up (excluding marketing messages unless consented to). 
• Your information may be stored in our CRM for legitimate business communication
• You may opt out of marketing communications at any time

We maintain strict internal controls to ensure information is used only for lawful, business-related purposes.